How often do you make changes to your site? The more often you make changes, the more backups and updates you should have. If there was a problem with your site and it needed restored from a backup, would it be ok if it were a month old, a week old, or a day old? How much work would be involved if you had to replace any of the most recent content if it were lost? Contact us if you need some help deciding.

Even though you may not be making changes to your website there is a lot that goes on behind the scenes. WordPress CMS, your site theme and all of the plugins that are used (an average site has 5 to 20 plugins) are being continually improved by the developers. It’s important to keep these up to date on your website to ensure your site is functioning properly and stays secure. Read more about Why Your Business Needs a Website Care Plan

Most hosting plans include some sort of backup on the server. In an emergency, you can typically contact them they may be able to restore a backup for you. In our experience one backup is never enough to be completely safe. Servers go down, things go wrong, natural disasters strike, stuff just happens. That’s why we offer regular off-site backups in two additional locations so that you’ll always be covered.

Go to the support page and let us know what’s going on. The whole purpose of our website care plans is preventative care, so we hope to prevent anything from happening. However, in the case that something should happen, we’ll be there to the rescue. We cannot promise your website will not be hacked or a plugin update won’t break your site but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

The WP Care Plan team can help you Monday-Friday, 9am to 5pm. Go to the support page and submit your request. If you’d like support outside of regular business hours, you can request access to your hosting account for  24/7 tech support if you don’t already have it. They will usually be able to help work out any emergencies that arise.

We welcome anyone looking for a long term relationship with a dedicated webmaster. We prefer that you use managed hosting through SiteGround. We can transfer your site at no additional cost. We do work with other hosting providers on a case by case basis. When you sign up for any of the plans, we’ll do a free website evaluation that includes a backup of your existing site, complete software update, security checkup, malware scan and site optimization. If any additional work beyond this is needed to get your website current, additional fees may apply, but we’ll let you know before the work is done.

While we do our best to prevent your website from going down, being hacked, breaking, etc., we are not an insurance company. Having a disaster recovery plan is a type of “insurance”, but does not come with any guarantees. Read our full terms of service. If you require business insurance, contact your local insurance provider.

If you don’t have the budget to sign up for a Website Care Plan just yet and you have the time and willingness to do some learning, you can do the most important things yourself.  Read about it here. We also offer budget friendly plans. Check out the details here > SiteGround also offers a great all in one hosting and security package with 24/7 support. Check out the details here >

Our Website Care plans focus on tech support and minor edits, like modifying text or adding images. They do not cover custom development, theme changes or advanced functionality. For any additional work related to your website, you can request a quote. We are here to support you as much or as little as you need.