Plans & Pricing
- Automated Plugin & Theme Updates
- Eyes On Your Site
- Off-site Database Backups
- Off-site Full Website Backups
- Backup Archives
- Database cleaning and optimization
- Uptime Monitoring & Performance Scans
- iThemes Security Pro -
- Gravity Forms Pro Plugin -
- Compatibility Support
- Site Restore
- Daily Security Scans
- Priority Support
- Unlimited Malware Cleanup
- Recommended for informational websites that have content updates LESS than once a month.
- Home Page & Contact Page
- Recommended for websites or blogs that have content updates MORE than once a month.
- Home Page & Contact Page
Mover & Shaker
- Recommended for e-commerce sites or blogs that have content updates MORE than once a week.
- Home Page, One Secondary Page & Contact Page
Premium Maintenance Screen
Hide WordPress Warnings
Website Care Report
What happens if my website goes down, is hacked, breaks, etc?
Go to the support page and let us know what’s going on. The whole purpose of our website care plans is preventative care, so we hope to prevent anything from happening. However, in the case that something should happen, we’ll be there to the rescue. We cannot promise your website will not be hacked or a plugin update won’t break your site but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
What if my site goes down at midnight? Do you offer 24/7 support?
Doesn't my hosting plan include backups already?
If you’re using SITE ★ ROCKSTAR’s Managed WP Hosting, it does include 30 days of site backups. In an emergency, you can contact them 24/7 at (888) 943-6054 and they can restore a backup for you if needed. In our experience one backup is never enough to be completely safe. Servers go down, things go wrong, natural disasters strike, stuff just happens. That’s why we offer regular off-site backups in two additional locations so that you’ll always be covered.
If I only make changes to my site a few times a year, why do I need a Website Care Plan?
Even though you may not be making changes to your website there is a lot that goes on behind the scenes. WordPress CMS, your site theme and all of the plugins that are used (an average site has 5 to 20 plugins) are being continually improved by the developers. It’s important to keep these up to date on your website to ensure your site is functioning properly and stays secure.
I'm not sure which plan to sign up for. Which one is right for me?
How often do you make changes to your site?The more often you make changes, the more backups and updates you should have. If there was a problem with your site and it needed restored from a backup, would it be ok if it were a month old, a week old, or a day old? How much work would be involved if you had to replace any of the most recent content if it were lost?
My website was not built by Site Rockstar or any of its partners. Can I still sign up for a Website Care Plan?
We welcome anyone looking for a long term relationship with a dedicated webmaster. We prefer that you use SITE ★ ROCKSTAR’s Managed WP Hosting so you can have access to 24/7 support. We can transfer your site at no additional cost. We do work with other hosting providers on a case by case basis. When you sign up for any of the plans, we’ll do a free website evaluation that includes a backup of your existing site, complete software update, security checkup, malware scan and site optimization. If any additional work beyond this is needed to get your website current, additional fees may apply, but we’ll let you know before the work is done.
If my website goes down, does Site Rockstar offer any compensation for loss of business?
While we do our best to prevent your website from going down, being hacked, breaking, etc., we are not an insurance company. Having a disaster recovery plan is a type of “insurance”, but does not come with any guarantees. Read our full terms of service. If you require business insurance, contact your local insurance provider.
I really don't have the budget for this. Can I do some of this myself?