Website Care Plans2022-03-24T15:04:49-04:00

After investing time and money into your WordPress website, you’ll need a plan for ongoing support and maintenance. Let us take care of your website so it’s always in tip-top shape for your website visitors.

24/7 Security & Monitoring

WordPress is one of the leading website platforms. It can also be an easy target for hackers. We’ll lock your site down and greatly reduce the risk of your site being attacked. 

Theme & Plugin Updates

Part of keeping your WordPress website secure is making sure your theme and plugins are regularly updated. If an update breaks your site, we’ll roll back to a working version right away.

Scheduled
Backups

You never need a backup…until you need a backup. Your website will be regularly backed up in a secure off-site location. Should you have a problem with your site, the backups will be ready to go. 

Plans & Pricing

No Frills

$25monthly
$25monthly
  • Best for small organizations or static websites that don't have regular content updates.
  • Plugin & Theme Updates - Every Other Month
    Peace of mind that your website software is always up to date, less likely to get hacked and is functioning properly.
  • Website Care Reports - Monthly
    Regular reporting so you can see what we've been doing and rest assured it's under control.
  • Full site backups + offsite storage - Weekly
    Secure off-site backups of your full website that includes your database plus all images in the media library, plugins and theme. Includes 90 days of offsite storage.
  • Daily Security Scans
    Your site will be scanned daily and we will be alerted if there are any vulnerable plugins or security risks.
  • Uptime Monitoring
    24/7 monitoring to alert us if your site is offline for any reason.
  • Site Restore
    If a plugin or theme update breaks your site, we'll restore a functional backup of your site.
  • Basic Site Analytics
    Basic site analytics are included in your report. We can also include basic Google Analytics data.
  • Eyes On Your Site - Home Page & Contact Page
    We'll manually check in on your site to make sure it's looking good.
  • Database optimization
    Regular cleaning of your website to keep it running fast and smooth.
  • Tech Support
    If you're experiencing any issues with your site, we're here to help you. We'll spend up to 30 minutes trying to resolve the issue. If we're not able to fix it in that time, we'll restore a functional backup of your site and contact you with recommendations on what we need to do to fix the site.
  • Regular site health checks
    We'll log into the Wordpress dashboard and make sure everything is looking good.
  • Content changes - 1x per year
    Have one little change here and there (15 minutes or less)? We'll take care of it. Any revision requests beyond what is included in your plan will be estimated or charged at $25 each.
  • Gravity Forms Elite Plugin
    Plugin access to the #1 Form builder for Wordpress. $259/year value
  • Malware removal
    If your site is compromised, we'll clean up any malware and re-secure your site.
  • Premium Maintenance Screen
    Website visitors will see a pleasant "coffee break" screen letting them know the site will be available in just a few minutes
  • Advance Image Optimization
    Plugin access to Imagify advanced image optimizer. Speed up your website without sacrificing quality. $50/year value
  • Performance Optimization
    Access to WP Rocket caching plugin. $50/year value
  • Priority Support
    We understand your website is an integral part of your business and we're here to support you.
  • Performance Monitoring
    Get insight into what is happening with your website and how it’s performing. If there's a drop in your score, we'll investigate.
  • Link Monitoring
    Your site will be scanned daily for any unresponsive or broken links. We will fix any issues to avoid negative impacts on SEO, user experience or revenue.

Professional

$45monthly
$45monthly
  • Best for smaller organizations that have minimal website changes and a small volume of content.
  • Plugin & Theme Updates - Monthly
    Peace of mind that your website software is always up to date, less likely to get hacked and is functioning properly.
  • Website Care Reports - Monthly
    Regular reporting so you can see what we've been doing and rest assured it's under control.
  • Full site backups + offsite storage - Daily
    Secure off-site backups of your full website that includes your database plus all images in the media library, plugins and theme. Includes 90 days of offsite storage.
  • Daily Security Scans
    Your site will be scanned daily and we will be alerted if there are any vulnerable plugins or security risks.
  • Uptime Monitoring
    24/7 monitoring to alert us if your site is offline for any reason.
  • Site Restore
    If a plugin or theme update breaks your site, we'll restore a functional backup of your site.
  • Basic Site Analytics
    Basic site analytics are included in your report. We can also include basic Google Analytics data.
  • Eyes On Your Site - Home Page & Contact Page
    We'll manually check in on your site to make sure it's looking good.
  • Database optimization
    Regular cleaning of your website to keep it running fast and smooth.
  • Tech Support
    If you're experiencing any issues with your site, we're here to help you. We'll spend up to 30 minutes trying to resolve the issue. If we're not able to fix it in that time, we'll restore a functional backup of your site and contact you with recommendations on what we need to do to fix the site.
  • Regular site health checks
    We'll log into the Wordpress dashboard and make sure everything is looking good.
  • Content changes - 2x per year
    Have one little change here and there (15 minutes or less)? We'll take care of it. Any revision requests beyond what is included in your plan will be estimated or charged at $25 each.
  • Gravity Forms Elite Plugin
    Plugin access to the #1 Form builder for Wordpress. $259/year value
  • Malware removal
    If your site is compromised, we'll clean up any malware and re-secure your site.
  • Premium Maintenance Screen
    Website visitors will see a pleasant "coffee break" screen letting them know the site will be available in just a few minutes
  • Advance Image Optimization
    Plugin access to Imagify advanced image optimizer. Speed up your website without sacrificing quality. $50/year value
  • Performance Optimization
    Access to WP Rocket caching plugin. $50/year value
  • Priority Support
    We understand your website is an integral part of your business and we're here to support you.
  • Performance Monitoring
    Get insight into what is happening with your website and how it’s performing. If there's a drop in your score, we'll investigate.
  • Link Monitoring
    Your site will be scanned daily for any unresponsive or broken links. We will fix any issues to avoid negative impacts on SEO, user experience or revenue.

Go-Getter

$75monthly
$75monthly
  • Best for small to medium sized organizations that have regular website changes and larger volume of content.
  • Plugin & Theme Updates - Monthly (2x)
    Peace of mind that your website software is always up to date, less likely to get hacked and is functioning properly.
  • Website Care Reports - Monthly
    Regular reporting so you can see what we've been doing and rest assured it's under control.
  • Full site backups + offsite storage - Daily
    Secure off-site backups of your full website that includes your database plus all images in the media library, plugins and theme. Includes 90 days of offsite storage.
  • Daily Security Scans
    Your site will be scanned daily and we will be alerted if there are any vulnerable plugins or security risks.
  • Uptime Monitoring
    24/7 monitoring to alert us if your site is offline for any reason.
  • Site Restore
    If a plugin or theme update breaks your site, we'll restore a functional backup of your site.
  • Basic Site Analytics
    Basic site analytics are included in your report. We can also include basic Google Analytics data.
  • Eyes On Your Site - Home Page & Contact Page
    We'll manually check in on your site to make sure it's looking good.
  • Database optimization
    Regular cleaning of your website to keep it running fast and smooth.
  • Tech Support
    If you're experiencing any issues with your site, we're here to help you. We'll spend up to 30 minutes trying to resolve the issue. If we're not able to fix it in that time, we'll restore a functional backup of your site and contact you with recommendations on what we need to do to fix the site.
  • Regular site health checks
    We'll log into the Wordpress dashboard and make sure everything is looking good.
  • Content changes - 3x per year
    Have one little change here and there (15 minutes or less)? We'll take care of it. Any revision requests beyond what is included in your plan will be estimated or charged at $25 each.
  • Gravity Forms Elite Plugin
    Plugin access to the #1 Form builder for Wordpress. $259/year value
  • Malware removal
    If your site is compromised, we'll clean up any malware and re-secure your site.
  • Premium Maintenance Screen
    Website visitors will see a pleasant "coffee break" screen letting them know the site will be available in just a few minutes
  • Advance Image Optimization
    Plugin access to Imagify advanced image optimizer. Speed up your website without sacrificing quality. $50/year value
  • Performance Optimization
    Access to WP Rocket caching plugin. $50/year value
  • Priority Support
    We understand your website is an integral part of your business and we're here to support you.
  • Performance Monitoring
    Get insight into what is happening with your website and how it’s performing. If there's a drop in your score, we'll investigate.
  • Link Monitoring
    Your site will be scanned daily for any unresponsive or broken links. We will fix any issues to avoid negative impacts on SEO, user experience or revenue.

Mover & Shaker

$115monthly
$115monthly
  • Best for medium sized organizations that have frequent website changes and larger volume of content.
  • Plugin & Theme Updates - Weekly
    Peace of mind that your website software is always up to date, less likely to get hacked and is functioning properly.
  • Website Care Reports - Weekly
    Regular reporting so you can see what we've been doing and rest assured it's under control.
  • Full site backups + offsite storage - Daily (2x)
    Secure off-site backups of your full website that includes your database plus all images in the media library, plugins and theme. Includes 90 days of offsite storage.
  • Daily Security Scans
    Your site will be scanned daily and we will be alerted if there are any vulnerable plugins or security risks.
  • Uptime Monitoring
    24/7 monitoring to alert us if your site is offline for any reason.
  • Site Restore
    If a plugin or theme update breaks your site, we'll restore a functional backup of your site.
  • Basic Site Analytics
    Basic site analytics are included in your report. We can also include basic Google Analytics data.
  • Eyes On Your Site - Home Page, One Secondary Page & Contact Page
    We'll manually check in on your site to make sure it's looking good.
  • Database optimization
    Regular cleaning of your website to keep it running fast and smooth.
  • Tech Support
    If you're experiencing any issues with your site, we're here to help you. We'll spend up to 30 minutes trying to resolve the issue. If we're not able to fix it in that time, we'll restore a functional backup of your site and contact you with recommendations on what we need to do to fix the site.
  • Regular site health checks
    We'll log into the Wordpress dashboard and make sure everything is looking good.
  • Content changes - 4x per year
    Have one little change here and there (15 minutes or less)? We'll take care of it. Any revision requests beyond what is included in your plan will be estimated or charged at $25 each.
  • Gravity Forms Elite Plugin
    Plugin access to the #1 Form builder for Wordpress. $259/year value
  • Malware removal
    If your site is compromised, we'll clean up any malware and re-secure your site.
  • Premium Maintenance Screen
    Website visitors will see a pleasant "coffee break" screen letting them know the site will be available in just a few minutes
  • Advance Image Optimization
    Plugin access to Imagify advanced image optimizer. Speed up your website without sacrificing quality. $50/year value
  • Performance Optimization
    Access to WP Rocket caching plugin. $50/year value
  • Priority Support
    We understand your website is an integral part of your business and we're here to support you.
  • Performance Monitoring - Weekly
    Get insight into what is happening with your website and how it’s performing. If there's a drop in your score, we'll investigate.
  • Link Monitoring
    Your site will be scanned daily for any unresponsive or broken links. We will fix any issues to avoid negative impacts on SEO, user experience or revenue.

FAQs

I’m not sure which plan to sign up for. Which one is right for me?2022-04-01T11:32:26-04:00
How often do you make changes to your site? The more often you make changes, the more backups and updates you should have. If there was a problem with your site and it needed restored from a backup, would it be ok if it were a month old, a week old, or a day old? How much work would be involved if you had to replace any of the most recent content if it were lost? Schedule a quick call if you need some help deciding.
If I only make changes to my site a few times a year, why do I need a Website Care Plan?2022-04-01T11:34:13-04:00

Even though you may not be making changes to your website there is a lot that goes on behind the scenes. WordPress CMS, your site theme and all of the plugins that are used (an average site has 5 to 20 plugins) are being continually improved by the developers. It’s important to keep these up to date on your website to ensure your site is functioning properly and stays secure. Read more about Why Your Business Needs a Website Care Plan

Doesn’t my hosting plan include backups already?2021-06-23T16:12:00-04:00

Most hosting plans include some sort of backup on the server. In an emergency, you can typically contact them they may be able to restore a backup for you. In our experience one backup is never enough to be completely safe. Servers go down, things go wrong, natural disasters strike, stuff just happens. That’s why we offer regular off-site backups in two additional locations so that you’ll always be covered.

What happens if my website goes down, is hacked, breaks, etc?2019-08-14T10:37:48-04:00

Go to the support page and let us know what’s going on. The whole purpose of our website care plans is preventative care, so we hope to prevent anything from happening. However, in the case that something should happen, we’ll be there to the rescue. We cannot promise your website will not be hacked or a plugin update won’t break your site but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

What if my site goes down at midnight? Do you offer 24/7 support?2021-11-15T11:00:16-05:00

The WP Care Plan team can help you Monday-Friday, 9am to 5pm. Go to the support page and submit your request. If you’re using SITE ★ ROCKSTAR Hosting, you can contact them 24/7 for tech support at 480-624-2500. They will usually be able to help work out any emergencies that arise.

My website was not built by Site Rockstar or any of its partners. Can I still sign up for a Website Care Plan?2021-06-23T16:15:05-04:00

We welcome anyone looking for a long term relationship with a dedicated webmaster. We prefer that you use SITE ★ ROCKSTAR’s Hosting so you can have access to 24/7 support. We can transfer your site at no additional cost. We do work with other hosting providers on a case by case basis. When you sign up for any of the plans, we’ll do a free website evaluation that includes a backup of your existing site, complete software update, security checkup, malware scan and site optimization. If any additional work beyond this is needed to get your website current, additional fees may apply, but we’ll let you know before the work is done.

If my website goes down, does Site Rockstar offer any compensation for loss of business?2019-08-14T10:28:15-04:00

While we do our best to prevent your website from going down, being hacked, breaking, etc., we are not an insurance company. Having a disaster recovery plan is a type of “insurance”, but does not come with any guarantees. Read our full terms of service. If you require business insurance, contact your local insurance provider.

I really don’t have the budget for this. Can I do some of this myself?2019-08-14T10:34:31-04:00

If you don’t have the budget to sign up for a Website Care Plan just yet and you have the time and willingness to do some learning, you can do the most important things yourself.  Read about it here.

Premium Maintenance Screen

Included with all plans except No Frills.

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