After investing time and money into your WordPress website, you’ll need a plan for ongoing support and maintenance. Let us take care of your website so it’s always in tip-top shape for your website visitors.
24/7 Security & Monitoring
WordPress is one of the leading website platforms. It can also be an easy target for hackers. We’ll lock your site down and greatly reduce the risk of your site being attacked.
Theme & Plugin Updates
Part of keeping your WordPress website secure is making sure your theme and plugins are regularly updated. If an update breaks your site, we’ll roll back to a working version right away.
Scheduled
Backups
You never need a backup…until you need a backup. Your website will be regularly backed up in a secure off-site location. Should you have a problem with your site, the backups will be ready to go.
Plans & Pricing
No Frills
- Best for small organizations or static websites with low traffic.
- Plugin & Theme Updates - Every Other MonthPeace of mind that your website software is always up to date, less likely to get hacked and is functioning properly.
- Website Care Reports - MonthlyRegular reporting so you can see what we've been doing and rest assured it's under control.
- Full site backups + offsite storage - WeeklySecure off-site backups of your full website that includes your database plus all images in the media library, plugins and theme. Includes 90 days of offsite storage.
- Daily Security ScansYour site will be scanned daily and we will be alerted if there are any vulnerable plugins or security risks.
- Uptime Monitoring24/7 monitoring to alert us if your site is offline for any reason.
- Site RestoreIf a plugin or theme update breaks your site, we'll restore a functional backup of your site.
- Basic Site AnalyticsBasic site analytics are included in your report. We can also include basic Google Analytics data.
- Eyes On Your Site - Home Page & Contact PageWe'll manually check in on your site to make sure it's looking good.
- Database optimizationRegular cleaning of your website to keep it running fast and smooth.
- Tech SupportIf you're experiencing any issues with your site, we're here to help you. We'll spend up to 30 minutes trying to resolve the issue. If we're not able to fix it in that time, we'll restore a functional backup of your site and contact you with recommendations on what we need to do to fix the site.
- Regular site health checksWe'll log into the Wordpress dashboard and make sure everything is looking good.
- Content changes - 1x per yearHave one little change here and there (15 minutes or less)? We'll take care of it. Any revision requests beyond what is included in your plan will be estimated or charged at $35 each.
- Gravity Forms Elite PluginPlugin access to the #1 Form builder for Wordpress. $259/year value
- Malware removalIf your site is compromised, we'll clean up any malware and re-secure your site.
- Premium Maintenance ScreenWebsite visitors will see a pleasant "coffee break" screen letting them know the site will be available in just a few minutes
- Advance Image OptimizationPlugin access to Imagify advanced image optimizer. Speed up your website without sacrificing quality. $50/year value
- Performance OptimizationOne time performance evaluation and remediation.
- Performance MonitoringGet insight into what is happening with your website and how it’s performing. If there's a drop in your score, we'll investigate.
- Link MonitoringYour site will be scanned daily for any unresponsive or broken links. We will fix any issues to avoid negative impacts on SEO, user experience or revenue.
Professional
- Best for small organizations.
- Plugin & Theme Updates - MonthlyPeace of mind that your website software is always up to date, less likely to get hacked and is functioning properly.
- Website Care Reports - MonthlyRegular reporting so you can see what we've been doing and rest assured it's under control.
- Full site backups + offsite storage - DailySecure off-site backups of your full website that includes your database plus all images in the media library, plugins and theme. Includes 90 days of offsite storage.
- Daily Security ScansYour site will be scanned daily and we will be alerted if there are any vulnerable plugins or security risks.
- Uptime Monitoring24/7 monitoring to alert us if your site is offline for any reason.
- Site RestoreIf a plugin or theme update breaks your site, we'll restore a functional backup of your site.
- Basic Site AnalyticsBasic site analytics are included in your report. We can also include basic Google Analytics data.
- Eyes On Your Site - Home Page & Contact PageWe'll manually check in on your site to make sure it's looking good.
- Database optimizationRegular cleaning of your website to keep it running fast and smooth.
- Tech SupportIf you're experiencing any issues with your site, we're here to help you. We'll spend up to 30 minutes trying to resolve the issue. If we're not able to fix it in that time, we'll restore a functional backup of your site and contact you with recommendations on what we need to do to fix the site.
- Regular site health checksWe'll log into the Wordpress dashboard and make sure everything is looking good.
- Content changes - 2x per yearHave one little change here and there (15 minutes or less)? We'll take care of it. Any revision requests beyond what is included in your plan will be estimated or charged at $35 each.
- Gravity Forms Elite PluginPlugin access to the #1 Form builder for Wordpress. $259/year value
- Malware removalIf your site is compromised, we'll clean up any malware and re-secure your site.
- Premium Maintenance ScreenWebsite visitors will see a pleasant "coffee break" screen letting them know the site will be available in just a few minutes
- Advance Image OptimizationPlugin access to Imagify advanced image optimizer. Speed up your website without sacrificing quality. $50/year value
- Performance OptimizationOne time performance evaluation and remediation.
- Performance MonitoringGet insight into what is happening with your website and how it’s performing. If there's a drop in your score, we'll investigate.
- Link MonitoringYour site will be scanned daily for any unresponsive or broken links. We will fix any issues to avoid negative impacts on SEO, user experience or revenue.
Go-Getter
- Best for small to medium sized organizations.
- Plugin & Theme Updates - Monthly (2x)Peace of mind that your website software is always up to date, less likely to get hacked and is functioning properly.
- Website Care Reports - MonthlyRegular reporting so you can see what we've been doing and rest assured it's under control.
- Full site backups + offsite storage - DailySecure off-site backups of your full website that includes your database plus all images in the media library, plugins and theme. Includes 90 days of offsite storage.
- Daily Security ScansYour site will be scanned daily and we will be alerted if there are any vulnerable plugins or security risks.
- Uptime Monitoring24/7 monitoring to alert us if your site is offline for any reason.
- Site RestoreIf a plugin or theme update breaks your site, we'll restore a functional backup of your site.
- Basic Site AnalyticsBasic site analytics are included in your report. We can also include basic Google Analytics data.
- Eyes On Your Site - Home Page & Contact PageWe'll manually check in on your site to make sure it's looking good.
- Database optimizationRegular cleaning of your website to keep it running fast and smooth.
- Tech SupportIf you're experiencing any issues with your site, we're here to help you. We'll spend up to 30 minutes trying to resolve the issue. If we're not able to fix it in that time, we'll restore a functional backup of your site and contact you with recommendations on what we need to do to fix the site.
- Regular site health checksWe'll log into the Wordpress dashboard and make sure everything is looking good.
- Content changes - 3x per yearHave one little change here and there (15 minutes or less)? We'll take care of it. Any revision requests beyond what is included in your plan will be estimated or charged at $35 each.
- Gravity Forms Elite PluginPlugin access to the #1 Form builder for Wordpress. $259/year value
- Malware removalIf your site is compromised, we'll clean up any malware and re-secure your site.
- Premium Maintenance ScreenWebsite visitors will see a pleasant "coffee break" screen letting them know the site will be available in just a few minutes
- Advance Image OptimizationPlugin access to Imagify advanced image optimizer. Speed up your website without sacrificing quality. $50/year value
- Performance OptimizationOne time performance evaluation and remediation.
- Performance Monitoring - QuarterlyGet insight into what is happening with your website and how it’s performing. If there's a drop in your score, we'll investigate.
- Link MonitoringYour site will be scanned daily for any unresponsive or broken links. We will fix any issues to avoid negative impacts on SEO, user experience or revenue.
Mover & Shaker
- Best for medium to large sized organizations.
- Plugin & Theme Updates - WeeklyPeace of mind that your website software is always up to date, less likely to get hacked and is functioning properly.
- Website Care Reports - WeeklyRegular reporting so you can see what we've been doing and rest assured it's under control.
- Full site backups + offsite storage - Daily (2x)Secure off-site backups of your full website that includes your database plus all images in the media library, plugins and theme. Includes 90 days of offsite storage.
- Daily Security ScansYour site will be scanned daily and we will be alerted if there are any vulnerable plugins or security risks.
- Uptime Monitoring24/7 monitoring to alert us if your site is offline for any reason.
- Site RestoreIf a plugin or theme update breaks your site, we'll restore a functional backup of your site.
- Basic Site AnalyticsBasic site analytics are included in your report. We can also include basic Google Analytics data.
- Eyes On Your Site - Home Page, One Secondary Page & Contact PageWe'll manually check in on your site to make sure it's looking good.
- Database optimizationRegular cleaning of your website to keep it running fast and smooth.
- Tech SupportIf you're experiencing any issues with your site, we're here to help you. We'll spend up to 30 minutes trying to resolve the issue. If we're not able to fix it in that time, we'll restore a functional backup of your site and contact you with recommendations on what we need to do to fix the site.
- Regular site health checksWe'll log into the Wordpress dashboard and make sure everything is looking good.
- Content changes - 4x per yearHave one little change here and there (15 minutes or less)? We'll take care of it. Any revision requests beyond what is included in your plan will be estimated or charged at $35 each.
- Gravity Forms Elite PluginPlugin access to the #1 Form builder for Wordpress. $259/year value
- Malware removalIf your site is compromised, we'll clean up any malware and re-secure your site.
- Premium Maintenance ScreenWebsite visitors will see a pleasant "coffee break" screen letting them know the site will be available in just a few minutes
- Advance Image OptimizationPlugin access to Imagify advanced image optimizer. Speed up your website without sacrificing quality. $50/year value
- Performance OptimizationOne time performance evaluation and remediation.
- Performance Monitoring - WeeklyGet insight into what is happening with your website and how it’s performing. If there's a drop in your score, we'll investigate.
- Link MonitoringYour site will be scanned daily for any unresponsive or broken links. We will fix any issues to avoid negative impacts on SEO, user experience or revenue.
FAQs
Even though you may not be making changes to your website there is a lot that goes on behind the scenes. WordPress CMS, your site theme and all of the plugins that are used (an average site has 5 to 20 plugins) are being continually improved by the developers. It’s important to keep these up to date on your website to ensure your site is functioning properly and stays secure. Read more about Why Your Business Needs a Website Care Plan
Most hosting plans include some sort of backup on the server. In an emergency, you can typically contact them they may be able to restore a backup for you. In our experience one backup is never enough to be completely safe. Servers go down, things go wrong, natural disasters strike, stuff just happens. That’s why we offer regular off-site backups in two additional locations so that you’ll always be covered.
Go to the support page and let us know what’s going on. The whole purpose of our website care plans is preventative care, so we hope to prevent anything from happening. However, in the case that something should happen, we’ll be there to the rescue. We cannot promise your website will not be hacked or a plugin update won’t break your site but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
The WP Care Plan team can help you Monday-Friday, 9am to 5pm. Go to the support page and submit your request. If you’re using SITE ★ ROCKSTAR Hosting, you can contact them 24/7 for tech support at 480-624-2500. They will usually be able to help work out any emergencies that arise.
We welcome anyone looking for a long term relationship with a dedicated webmaster. We prefer that you use SITE ★ ROCKSTAR’s Hosting so you can have access to 24/7 support. We can transfer your site at no additional cost. We do work with other hosting providers on a case by case basis. When you sign up for any of the plans, we’ll do a free website evaluation that includes a backup of your existing site, complete software update, security checkup, malware scan and site optimization. If any additional work beyond this is needed to get your website current, additional fees may apply, but we’ll let you know before the work is done.
While we do our best to prevent your website from going down, being hacked, breaking, etc., we are not an insurance company. Having a disaster recovery plan is a type of “insurance”, but does not come with any guarantees. Read our full terms of service. If you require business insurance, contact your local insurance provider.
If you don’t have the budget to sign up for a Website Care Plan just yet and you have the time and willingness to do some learning, you can do the most important things yourself. Read about it here. We also offer a basic security plan for sites hosted at Site Rockstar. Check out the details here >
Premium Maintenance Screen
Included with all plans except No Frills.
